Refund/Cancellation

Exhobuzz Pvt Ltd > Refund/Cancellation

Refund and Cancellation Policy for Exhobuzz Pvt Ltd

At Exhobuzz Pvt Ltd, we aim to provide seamless services for all our events and exhibitions. However, we understand that unforeseen circumstances may require cancellations or changes. Below is our refund and cancellation policy:

1. Participant-Initiated Cancellations

  1. Notice Requirement:
    • All cancellation requests must be submitted in writing to info@exhobuzz.com or through official communication channels.
  2. Refund Eligibility:
    • 30 Days or More Before the Event:
      • Participants are eligible for a refund after deducting administrative charges (15% of the total amount).
    • Within 30 Days of the Event:
      • No refunds will be provided for cancellations made less than 30 days before the event.
  3. Non-Refundable Deposits:
    • Any advance or booking deposit made to secure participation is non-refundable under all circumstances.
  4. No-Show Policy:
    • Participants who fail to attend the event without prior notice will not be eligible for any refund.

2. Organizer-Initiated Cancellations

  1. Event Cancellation:
    • In the unlikely event of a cancellation initiated by Exhobuzz Pvt Ltd, participants will be offered the following options:
      • A full refund of the participation fee.
      • Transfer of participation to a future event of equal value.
  2. Event Rescheduling:
    • If an event is rescheduled due to unavoidable circumstances, participants can choose to:
      • Retain their booking for the new date.
      • Request a refund after deducting administrative charges (15% of the total amount).

3. Force Majeure

  1. Definition:
    • Exhobuzz Pvt Ltd is not liable for event cancellations or rescheduling caused by circumstances beyond its control, including but not limited to:
      • Natural disasters (e.g., floods, earthquakes).
      • Government restrictions or regulations.
      • Pandemics or public health emergencies.
      • Acts of terrorism or civil unrest.
  2. Refund Policy in Force Majeure Cases:
    • Refunds will not be provided for force majeure cancellations. However, participants may be offered a credit for future events.

4. Refund Process

  1. Request Submission:
    • Refund requests must include participant details, payment proof, and cancellation reason.
    • Send refund requests to info@exhobuzz.com.
  2. Processing Time:
    • Refunds, if approved, will be processed within 14 business days of receiving a complete request.
    • Refunds will be made via the original payment method.
  3. Deductions:
    • Administrative charges or service fees, if applicable, will be deducted from the refund amount.

5. Special Conditions

  1. Customized Services:
    • No refunds will be provided for custom services, booth designs, or promotional add-ons purchased for events.
  2. Third-Party Services:
    • Exhobuzz Pvt Ltd is not responsible for refunds related to services booked directly through third-party vendors, including accommodation and transportation.

6. Contact for Queries

For any questions or assistance regarding our refund and cancellation policy, please contact:

By confirming participation or registering for an event, participants acknowledge and agree to adhere to this refund and cancellation policy.